Changing or consolidating vendors
“Which knowledge, SLAs and controls are at risk before cutover, and who owns each?”
Explore Vendor TransitionsOperator-led advisory
When scale breaks your operations, we install the machinery that holds it.
Operator-led advisory for GCCs, vendor transitions and AI in production. For organisations with 300+ FTE, an established operating model and a leader with authority to act.
30 years in operations
5,000+ FTE led
2,500+people across 6 global centres
0→400 FTE in 12 months
Currently: Fractional COO & GTM Lead, LabelFortStart with the decision
When we're hired
A Diagnostic Sprint answers the operating question in front of you, then leaves a clear 90-day plan.
A GCC outgrowing its model (300–1,500+ FTE)
“Is the constraint mandate, decision rights or leadership bench?”
Explore GCC Build & ScaleAI going into production
“What release gates, confidence thresholds and review sampling does this model need before it scales?”
Explore AI Ops GovernanceFounder-led or PE-backed scale
“Which risks and metrics can the board not see, and who owns them?”
Explore Board-Level Operating DisciplineVendors selling to operations
“Why would an operations buyer approve this, and what pilot proves it?”
Explore Buyer-Lens Go-to-MarketDeals involving operations
“What operating risks does the target carry, and who owns each after signing?”
Explore Deal OperationsOur work
View all services Two arms. One operating perspective.
01 / OPERATE
Stabilise · Structure · ScaleOperate
02 / GROW & TRANSACT
Grow & Transact
For vendors, acquirers and investors
How we share the work
Clear commitments on both sides
We commit
Method and process quality, agreed deliverables on schedule, controls installed and handed over, senior time.
You own
Decisions within agreed timelines, staffing and access to people and data, adoption, business results.
Preconditions in every proposal: a named sponsor, decisions within an agreed number of days, and access to data and people. If the Diagnostic Sprint does not deliver the agreed outputs, we complete it at no extra fee.
Proof from the work
All case studies From the operator's chair
01 / Jumio, 2017–18
GCC Build & Scale
The volume didn't break us. The missing system did.
Volumes tripled, backlog 1.8M, SLAs slid to 7 days. In 3–4 months: SLAs back to minutes, quality 95%, team 900 → 2,500.
Read the case studies 02 / NextWealthSLA Turnaround
From penalties to growth in one quarter.
Underperforming centre, SLA at 85%, one large account paying penalties for three months. Governance and org structure rebuilt. SLA 85% → 95%+ in 2 months; 2× profitability and NPS 75 in 3; the penalty account added 50 FTE the next quarter.
Read the case studies 03 / Jumio, 2022–23Buyer-side Transition
When the requirements change, so should the answer.
Re-baselined brief; incumbent won on people processes and continuity. 1,500 FTE transferred to the partner in 8 weeks, no disruption, cost-to-serve down 12%.
Read the case studies 04 / JumioAI Ops Governance
No model went live on trust.
Every new model 100% reviewed in sandbox and 2–3 weeks live before thresholds were set; sampling then ~10%; human review ~99% accuracy sustained for years.
Read the case studies
Speaking
Who sees your data before your model does?
CyberX 2026, Bengaluru · Securing the human layer of AI under DPDP
See the talk
Led by Chirayu Vaidya — 30 years building and turning around delivery operations across BPO, GCCs and large-scale transitions.
Meet the founder →Perspectives
Strategic Insights
AI Operations6 min read
The Favour That Cost a USD 40 Million Account
One missed screenshot ended a USD 40 million account. DPDP makes that kind of floor-level failure your liability, and no tool will close the gap on its own.
Read ArticleOperating Models5 min read
The Silent Killer of Scale: Governance Debt
Why most rapid-growth service firms stall at USD 50 million revenue, and how to re-architect for the next phase.
Read ArticleDownload our Capability Note
Get the full breakdown of our frameworks, case studies, and engagement models.