Governance Debt Index
Identify gaps in operating ownership, measures and governance that accumulate as the business grows.
01 / You're here if…
Deals involving operations
02 / The question we answer
What operating risks does the target carry, and who owns each after signing?
03 / How we work
Built around the work that matters.
Support operational due diligence, BPO sell-side readiness, 100-day integration planning and synergy tracking.
Diagnostic Sprint
A 2–4 week Diagnostic Sprint scopes the operating questions, readiness gaps and integration priorities. Enquire to discuss the transaction and agree the work.
Operator's checklist
Before you sign: an operator's checklist
The capability gap in an operation is usually visible before the deal closes. The cost comes from not acting on it. These are the six things we check first:
- Capability against demand. Can this team deliver what the client or business will actually require, not what it delivers today?
- Key-person dependency. Which outcomes depend on a handful of people, and what happens if they leave after the deal?
- SLA and quality history. Are the metrics stable over time, or green only on the month you're shown?
- Attrition and bench strength. Is there depth behind the frontline, or is the operation one resignation wave from a backlog?
- Control and reporting. Is performance measured by a system, or held together by spreadsheets and individual effort?
- Obligations that carry over. Which client contracts, penalties, commitments and compliance duties transfer with the operation?
Each one feeds the 100-day integration plan, so the risks found before signing have owners after it.
Where operating confidence breaks down.
The deal logic is clear, but operating readiness and integration ownership are not. You need to understand the operation before the transaction and make the first 100 days accountable.
What we deliver
- 01Operational due diligence.
- 02Sell-side readiness for BPOs.
- 03A 100-day integration plan.
- 04Synergy tracking with accountable owners.
04 / Framework used
A clear way to make progress visible.
Transition Control Tower
One operating view of readiness, ownership, risk and stabilisation, with decisions and escalation owned at each stage.
Frequently asked questions
It covers operational due diligence, BPO sell-side readiness, a 100-day integration plan and synergy tracking. The work connects operating readiness before the transaction to accountable integration ownership.
Sell-side readiness for BPOs is one of the deliverables. A Diagnostic Sprint scopes the operating questions and readiness gaps before the work is agreed.
The operating-readiness approach connects due diligence and sell-side readiness to the integration plan. The deliverables include a 100-day plan and synergy tracking with accountable owners.
It starts with a 2–4 week Diagnostic Sprint covering operating questions, readiness gaps and integration priorities. Enquire to discuss the transaction and agree the work.
How we share the work
Clear commitments on both sides
We commit
Method and process quality, agreed deliverables on schedule, controls installed and handed over, senior time.
You own
Decisions within agreed timelines, staffing and access to people and data, adoption, business results.
Preconditions in every proposal: a named sponsor, decisions within an agreed number of days, and access to data and people. If the Diagnostic Sprint does not deliver the agreed outputs, we complete it at no extra fee.
Next step
Book a Diagnostic Sprint call